FAQs

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The villa is located at Davenport, on the Tuscan Ridge community which is 2 miles south of US-192 on US-27. Once you have fully paid for your booking and approximately 3 weeks prior to arrival we will provide you with a comprehensive Welcome guide containing lots of useful information including the property's address, directions to it from your arriving airport and how to access the villa, plus full details on all the facilities it has to offer

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Oui, nous sommes un couple Français, basé à Londres, UK, donc nous pouvons répondre à toutes vos questions dans votre langue afin de faciliter vos vacances

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Yes we are licensed with both the State of Florida to operate a short term rental, and as business with the local county: Operating licenses Florida Department of Business & Professional Regulation

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Smoking is not permitted in any part of the villa with the exception of the pool deck area. Smoking in rental villas and almost all other public or commercial indoor spaces is prohibited under the Florida Clean Indoor Air Act. Please read our Terms & Conditions for further details.

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With the exception of guide dogs, and only then by prior approval, no pets of any description are allowed to stay at the villa. Please read our Terms & Conditions for further details.

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It is cared for by a well established local management company, 1st Property Management, who ensure the villa is maintained to the highest standards. Their services include housekeeping, weekly pool care, and general maintenance of the property. They are also on-hand from their office which is just a short distance away to assist you during your stay in the unlikely event that you have a problem at the property.

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It is fully air-conditioned and climate controlled with the exception of the garage area. In addition the family room, master and second bedroom suites all have remotely controlled ceiling fans.

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it has one telephone line which has free unlimited local and long distance calling to anywhere in the US, and Canada. Other calls will be charged to your account. Howvever, the house includes a High Speed Internet acess with WIFI, Therefore you can use your Facetime or Skype account with your Smart phone or Tablet without any problems.

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There are HD Televisions (Flat LCD Screens)with cable services in each bedroom( except one Twin room)and also in the Family room and the Living room. The Living room has a 47 Inch 3D High Definition Television set with a Blu-Ray DVD Player. There is a Xbox 360, connected to internet as well..

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The Games Room has a Pool Table, Air Hockey Table, Table Football and Darts Board and a Ping Pong Table

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The house has a high Speed wireless (WiFi) broadband access using the latest fiber optic network giving a super fast 45mbps download speed. If you have a laptop PC, Ipad, tbalet or smartphone,then bring it along you can connect to our network for free. .

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Just yourself and your clothes, our villa is fully equipped to be like a home from home and has all the bed linen and towels, pool towels you will need. The housekeeper will also leave toilet tissue and soap in each bathroom. Please note: the property is offered on a self-catering basis and no food and/or cleaning supplies are provided, for your health and safety any such items left by a previous guest are disposed of by the housekeeper..

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It has a fully equipped utility room with a (large if you are from the UK) washing machine and tumble dryer, plus an iron and ironing board.

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Tuscan Ridge is a very peaceful and quiet location, however, for your added peace of mind the villa has a Brinks 24/7 monitored home security system from which you can instantly call the police, fire or medical services should you require them simply by pressing a button on one of the keypads. In addition to this the villa has a security safe to store your valuables. Tuscan Ridge is also regularly patrolled the local Sheriff's department.

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he villa's pool and deck area is fitted with two safety features: Safety fence – a 4 ft high mesh fence runs the entire width of the deck between the pool and patio door to protect children from accessing the pool. If you do not wish to use this safety device then at your own and your party’s risk you are permitted to roll it back to each side of the deck area. Exit door alarm – is fitted to the slider door that leads to the pool area and is installed for your children's safety. The alarm will sound within a few seconds of the door being opened unless a reset button situated at high level is pressed. Please note these devices are not a substitute to ensuring that all young children and non–swimmers are supervised at all times. Remember that it is safer to swim with someone else rather than alone.

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During the summer months the pool and spa will be warm enough for most people without the need for supplementary heating. However, it has an electric heating system which is available at an additional cost and should be requested at the time of booking so that it is switched on in advance of your arrival to allow the water warm up. Please note that if the outside temperature falls below 7°C/45°F the heating system will shut down, please read our Terms & Conditions for further details.

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The screen is made from a fine mesh and is there to stop insects, debris and the Florida wildlife from reaching you and the pool. The enclosure also helps by blocking some of the sun's direct heat while letting the breeze blow through making it cooler and more comfortable.

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A high-chair, stroller and crib are available in the villa at no extra charge. If you need more than just one of each then they can be hired from our management company please contact us for further information.

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This can be provided by local arrangement with our management company, the cost of a mid-stay housekeeping service is $75 per visit. You are of course expected to keep the villa clean and tidy during your stay as you would your own home.

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aside from renting our villa we also use it as our vacation home too, and so unlike many other villas you will see which are never used or cared for by their owners we invest time and effort into ensuring our property is presented to the very best standard with the best facilities. So before booking your vacation at another villa please consider these points first: Our villa is located on Tuscan Ridge which is one the best maintained and most sort after subdivisions (resorts) for villa rentals in the Disney area. We manage all of our bookings personally giving you an individual service matched to your requirements and are happy to answer any query you might have about the villa or Florida, from our near 20 years experience of traveling across the USA. If you book through a large rental or package holiday company their staff do not have the time or knowledge to offer this service. If you book a villa through a vacation or package tour operator your accommodation is normally allocated on arrival so you could be placed in a property anywhere in the Orlando area with no guarantee that it will be close to the attractions or that you will be staying at a fabulous villa like ours The photographs shown on this web site are only of our villa and were all taken by us, some other villas advertised on the internet can have photographs of the property from when it was new or even generic photographs of another villa all together. We only rent our villa to private individuals and never to holiday or rental companies and by doing so it enables us not only to maintain the property to a very high standard but also offer the best rates by booking directly with us.